Refund Policy

Aziva Fashion is committed to customer satisfaction. If you are not happy with your purchase, we offer an easy return and refund process as per the policy below.

1. Eligibility for Returns & Exchanges

• Items must be returned within 7 days of delivery.

• Products must be unused, unwashed, and in original condition with tags & packaging intact.

• Returns are only accepted for defective, damaged, or wrong products.

• Customized or sale items are not eligible for returns.

2. Refund Process

• Once we receive the returned item, we will inspect it. If approved, the refund will be processed within 7-10 business days.

• Refunds will be issued via the original payment method or store credit.

• Shipping charges (if any) are non-refundable.

3. Exchange Policy

• If you receive a damaged or wrong product, we offer a free replacement.

• Exchange requests must be placed within 48 hours of delivery.

• If the same product is unavailable, we will offer store credit or a refund.

4. How to Initiate a Return/Refund?

1️⃣ Email us at support@azivafashion.com with your order details & reason for return.
2️⃣ Our team will verify the request and provide further instructions.
3️⃣ Pack the product securely and ship it to our return address.
4️⃣ Once received and inspected, we will process your refund or exchange.

5. Non-Returnable Items

• Customized & personalized items

• Items purchased during sales, offers, or clearance sales

• Used, washed, or altered products

6. Contact Us

📍 Aziva Fashion, Jaipur, Rajasthan
📧 Email: support@azivafashion.com
📞 Phone: +91-XXXXXXXXXX
🌐 Website: www.azivafashion.com

By purchasing from Aziva Fashion, you agree to this Refund & Return Policy.